In this role, the Community Associate is the primary point of contact responsible for greeting visitors and acts as the face of Success Rehabilitation by directing the flow of team members, clients and business representatives to ensure that the company presents a professional and organized appearance. The Community Associate is also responsible for covering the front desk during business hours, directing calls appropriately, takes messages in a courteous manner, provides support to multiple departments within the organization.
Reports to: Program Support Manager
Comply with all Success Rehabilitation, Inc. policies and procedures as stated in all company manuals.
Be familiar with the Mission, Vision, Values of Success Rehabilitation, Inc. and work towards assuring that mission is integrated as part of all job efforts.
Follow all Safety Policies and Procedures and use proper safety techniques as needed.
Primary responsibility to:
answer telephones and distribute messages promptly and appropriately.
Serve as first contact for callers and visitors. Interact with employees, clients, families and other visitors
Support recruitment efforts – assist applicants to complete Applications, check references as assigned
Clerical support for multiple programs:
Copying – Program support, nursing, schedules for psychiatrist, staff, client and therapists, off-site paperwork, training materials, and distribute as appropriate
Filing – case records,
Maintain packets for - marketing, new admission, new employee
Handle incoming and outgoing packages
Billing – complete personal care and non-personal care hour tally
Responsible for signing clients in and out of the building and maintaining daily attendance.
Lead telephone and copier training for new hires.
Responsible for catering and set-up for daily lunch, Assessments or other functions. Assists with kitchen stocking of supplies.
Other clerical tasks as assigned
Requirements for this position include:
Minimum two (2) years experience in receptionist/clerical/administrative support positions and some experience with word processing and other computer applications,
Experience dealing with the public in a work related setting. Experience with people with disabilities a plus.
Excellent organizational skills
Ability to problem-solve and handle high-pressure situations
Ability to follow directions and complete work efficiently and correctly with minimal supervision
Minimum of HS diploma
Licenses and Certifications:
Valid Driver’s License
This position requires walking, standing, stooping, sitting, kneeling, bending, pushing and pulling. You must be capable of lifting 50 pounds.
Why work with Success Rehabilitation:
A purposeful career, you care for people and help transform lives every day.
Work in a team and family environment that encourages internal advancement.
Great benefits, including the highest starting salaries/rates in the industry. see below
Ample development opportunities to grow your network and knowledge in the healthcare industry.
Tuition reimbursement for relevant coursework in the healthcare industry.
Our in-house chef keeps our team members happy and healthy during the work day.